Please note: Castle Creek Guitars may change our policies at any time.  Please refer to the information below for current policies, or call us if you have questions at (970) 641-2747.

Shipping

Castle Creek Guitars offers free shipping on all orders over $200.  Free shipping is only for items you buy and keep. If you return an item that is not defective, you will be responsible for the entire cost of the return (including shipping, repacking, and insurance). The initial outbound shipping charge (including shipping, handling, and insurance) will be deducted from your refund if an item that originally shipped for free is returned.

  • We professionally pack your order.
  • It will take an average of 5-7 business days for you to receive your shipment.
  • Next Day Shipping is available at additional cost.
  • No refunds on shipping costs.

We ship using USPS, Fed Ex, and UPS.  Our shopping cart will, in most cases, calculate shipping.  Costs include shipping expense, packaging, handling, and insurance.

Return Policy

  • We honor a three day inspection period after you receive your merchandise.
  • Merchandise must be returned in the same condition as it was sent in for a full refund.
  • You must call for an RMA number before returning an item.
  • We do not refund shipping costs.

We make an extra effort to correctly represent our products.  If you receive an order and are dissatisfied with the product, it may be returned – in unused condition – for exchange or a full refund (less shipping charges). Please ship back to us within 3working days of your having received any item(s) you have decided to return.

Please notify us within 48 hours of your intention to return. Ship all items well-packed and insured. We cannot refund items received from you that have been damaged in shipping due to poor packaging.

If you receive an item from us with shipping damage, please notify us immediately. Please do not return any damaged item until you have received authorization from us.

Privacy Policy

Castle Creek Guitar Company (“us”, “we”, or “our”) operates CastleCreekGuitars.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

Your privacy is important to us. At Castle Creek Guitar Company, we follow these fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of our site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Website Visitors

Like most website operators, Castle Creek Guitar Company collects non-personally-identifying information of the sort that web browsers and servers make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Castle Creek Guitar Company’s purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, Castle Creek Guitar Company may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Castle Creek Guitar Company collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Castle Creek Guitar Company only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Visitors to Castle Creek Guitar Company may interact with Castle Creek Guitar Company in ways that require us to gather personally-identifying information. The amount and type of information depends on the nature of the interaction. For example, for those who wish to receive updates or newsletters via email, we collect their emails. Castle Creek Guitar Company collects such information only as is necessary to fulfill the purpose of the visitor’s interaction with Castle Creek Guitar Company. Castle Creek Guitar Company does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the understanding that it may prevent them from engaging in certain website-related activities.

Purchases and Payment Information Collection and Use. If you purchase items from CastleCreekGuitars.com, we request certain personally identifiable information from you on our payment form, including, but not limited to, name, email address, phone number, and mailing address. We currently use PayPal to process payment of orders. If you choose to use PayPal to make purchases through the Site, you will be directed to the PayPal website and provide your payment information directly to PayPal. PayPal’s privacy policy applies to the information you provide on the PayPal website. The credit card information that you provide is encrypted and transmitted directly to PayPal. We do not store your credit card information and do not control and are not responsible for PayPal or its collection or use of your information.

Log Data & Aggregated Statistics

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze such data about the behavior of visitors to its websites. For instance, we may monitor the most popular pages on our website or use spam screened by the Akismet service to help identify spam. Castle Creek Guitar Company may display this information publicly or provide it to others. However, aggregate data does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Castle Creek Guitar Company discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Castle Creek Guitar Company’s behalf or to provide services available at Castle Creek Guitar Company’s websites. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Castle Creek Guitar Company’s websites, you consent to the transfer of such information to them. Castle Creek Guitar Company will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Castle Creek Guitar Company discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Castle Creek Guitar Company believes in good faith that disclosure is reasonably necessary to protect the property or rights of Castle Creek Guitar Company, third parties or the public at large. If you are a registered user of Castle Creek Guitar Company’s website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Castle Creek Guitar Company and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Castle Creek Guitar Company takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Castle Creek Guitar Company uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Castle Creek Guitar Company visitors who do not wish to have cookies placed on their should set their browsers to refuse cookies before using Castle Creek Guitar Company’s websites, with the drawback that certain features of Castle Creek Guitar Company’s websites may not function properly without the aid of cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Business Transfers

If Castle Creek Guitar Company, or substantially all of its assets were acquired, or in the unlikely event that Castle Creek Guitar Company goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Castle Creek Guitar Company may continue to use your personal information as set forth in this policy.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify customers by placing a notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at castlecreekguitars@gmail.com.