Please note: Castle Creek Guitars may change our policies at any time. Please refer to the information below for current policies, or call us if you have questions at (970) 641-2747.
Castle Creek Guitars offers free shipping on all orders over $200. Free shipping is only for items you buy and keep. If you return an item that is not defective, you will be responsible for the entire cost of the return (including shipping, repacking, and insurance). The initial outbound shipping charge (including shipping, handling, and insurance) will be deducted from your refund if an item that originally shipped for free is returned.
- We professionally pack your order.
- It will take an average of 5-7 business days for you to receive your shipment.
- Next Day Shipping is available at additional cost.
- No refunds on shipping costs.
We ship using USPS, Fed Ex, and UPS. Our shopping cart will, in most cases, calculate shipping. Costs include, shipping expense, packaging, handling, and insurance.
- We honor a three day inspection period after you receive your merchandise.
- Merchandise must be returned in the same condition as it was sent in for a full refund.
- You must call for an RMA number before returning an item.
- We do not refund shipping costs.
We make an extra effort to correctly represent our products. If you receive an order and are dissatisfied with the product, it may be returned – in unused condition – for exchange or a full refund (less shipping charges). Please ship back to us within 3working days of your having received any item(s) you have decided to return.
Please notify us within 48 hours of your intention to return. Ship all items well-packed and insured. We cannot refund items received from you that have been damaged in shipping due to poor packaging.
If you receive an item from us with shipping damage, please notify us immediately. Please do not return any damaged item until you have received authorization from us.
CastleCreekGuitars.com must collect certain personal information in order to do business with its customers. We do not collect information unless it is voluntarily provided.
Financial: We share financial information with non-affiliated third parties such as financial institutions to facilitate the completion of sale transactions, to respond to subpoenas, for other legal compliance purposes, and for billing and collections.
Email: Email messages generated by our website result directly from the user’s actions such as a purchase. Users may opt-out of receiving many future mailings. We and our third party service providers currently log responses from web beacons, but this information is not stored or linked to your personal information in our systems.
How We Share Your Information: We do not sell or rent your personal information collected on the Site to non-affiliated third parties.